We have covered the advantages of using the electronic signature for companies in previous posts. However, it is essential to mention that the electronic signature also offers several significant advantages for clients. In this article, we will discuss the numerous advantages of using the electronic signature for your clients, as well as the different ways of using it.

What is the electronic signature?

The electronic signature is a legal concept outlined in various regulations, including in the eIDAS Regulation at the European level. Moreover, the electronic signature is the digital equivalent of the handwritten signature. An individual can accept and validate the contents of an electronic document to ensure it is legitimate and fully valid as evidence in a judicial proceeding.

The eIDAS Regulation defines the electronic signature in Article 3. It establishes that it is data in the electronic format annexed to other electronic data logically associated with it that the signatory can use to sign documents. In addition, it distinguishes between various types of electronic signatures, which are simple, advanced and qualified electronic signatures.

In addition to the simple electronic signature outlined above, the advanced electronic signature is defined in Article 26 of the eIDAS Regulation, which establishes the following requirements:

  • It must be uniquely linked to the signatory;
  • It must be capable of identifying the signatory;
  • It must be created using electronic signature creation data that the signatory can, with a high level of confidence, use under their sole control;
  • And it must be linked to the data signed in addition to that in such a way that any subsequent change in the data is detectable.

A qualified electronic signature is created by a qualified electronic signature creation device and based on a qualified certificate. One qualified electronic signature is the electronic DNI (the Spanish national identity card).

The three types of signatures differ in terms of the level of security they provide since varying degrees of security are required depending on the type of document to be signed. For example, signing a holiday leave authorisation for an employee does not require the same level of security as signing a contract with a client to sell specific products or services.

The advantages of using an electronic signature for your clients

The essential advantages of using the electronic signature for your clients include the following:

  1. Streamlined procedures. Processes and procedures are streamlined so that when a person buys a product or service and signs the contract with an electronic signature, they will be able to use that product or service faster.
  2. Increased customer satisfaction. The faster and more convenient process of using the electronic signature also improves customer satisfaction, increasing the likelihood of customers becoming brand ambassadors and recommending your products or services to other potential clients.
  3. Cost savings. The use of electronic signatures also results in significant cost savings since it enables documents to be signed from any location, thereby helping clients save on costs such as transportation and the use of paper and ink to print documents.
  4. Ease of use. The electronic signature is easy and intuitive – your clients will be able to sign a document simply by clicking a button or by using biometric data such as their voice or fingerprint.
  5. Easy download of the signed document. The client will download a copy of the signed document and keep it for their records.
  6. Available anytime, anywhere. The electronic signature can be applied at any time, from any location, and by using various devices, including a mobile phone, a tablet, or a computer connected to the Internet.

How clients can use the electronic signature

Clients can use the electronic signature in the following ways:

  1. First, with Click & Sign, the user will receive an email or an SMS containing a link that will open the page with the document to be signed.
  2. Second, the document can be signed by entering a one-time code that the client received by SMS or simply by clicking on a button, depending on how you have configured the signing process. The user will also upload documentation such as payroll slips, receipts, or copies of their ID card, which are necessary for the signing process. If the process takes too long or the client fails to attach the necessary documentation, the app can send notifications or reminders to the client.
  3. Finally, the client will receive a copy of the signed document to safeguard and consult as needed.

In conclusion, we can say that the advantages of the electronic signature for your clients can lead to an increase in clients and benefits for your company by streamlining processes and improving customer satisfaction and your company’s reputation.